Last updated: 11.1.2021
Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.
COVID-19 Online Risk Assessment
To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.
For Patients and Visitors
At Haywood Regional Medical Center, our top priority is safeguarding the health and wellbeing of our patients, providers, employees and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients.
Updated visitor guidelines as of November 1, 2021:
- Regardless of area, visitors are not freely allowed for patients in isolation, including those COVID-19 positive or suspected COVID-19 positive. However, appointments may be made to visit COVID-19 positive or suspected COVID-19 positive patients in most circumstances. Please call the department directly to schedule:
- Progressive Care Unit (PCU): 828.452.8451
- Intensive Care Unit (ICU): 828.452.8478
- All visitors must continue to wear masks at all times while inside the facility.
- Visitors must remain in patient’s room during visit.
- Visitors will have temperature automatically taken upon entering the main lobby, and each should read the attestation to confirm lack of COVID-19 symptoms upon arrival. If temperature is high and/or a visitor has symptoms, we ask that they do not visit the hospital at that time.
- Additional temperature checks may take place at other locations in the hospital.
- Inpatient visitation hours remain 10:00 am – 6:30 pm.
- HRMC continues to screen everyone who enters the facility for symptoms consistent with COVID-19, per CDC guidelines.
- One visitor per patient (18 or older) may visit or accompany patients in the following areas:
- Behavioral Health Unit: Rotating visitation available. More details available HERE.
- Emergency Room (non-COVID patients only; one visitor per patient/same visitor for the duration)
- Intensive Care Unit
- Diagnostic Testing
- Labor and Delivery (one support person allowed per laboring patient; one per patient/same visitor for the duration; visiting hours do not apply)
- Women’s Care
- Progressive Care Unit
- Outpatient Surgery
- Rehabilitation and/or other therapy
Increased safety measures do NOT mean that you cannot access the hospital or your providers. Please seek medical care as needed. And if you are concerned you may be experiencing COVID-19 symptoms, call your provider in advance of going to his or her office. Of course, if you are experiencing a medical emergency, call 911 or go to the emergency room.
Haywood Regional Medical Center values the trust our community places in us, and we appreciate your understanding as we shift our visitation policies during this time.
COVID-19: What Haywood Regional is Doing and What You Can Do
It probably feels as if coronavirus – or as it is officially known, COVID-19 – is all anyone is talking about these days. As COVID-19 and other respiratory illnesses like the seasonal flu continue to spread across the U.S., you also may feel a certain level of concern over how this disease could affect you or your loved ones, or if your local healthcare provider is prepared to respond to any local cases that may arise. That’s certainly understandable and natural. We want to provide you with essential information outlining what we are doing to stay prepared and offer you guidance on what you can do to help protect yourself, your family and our community.
What we are doing
Haywood Regional Medical Center is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors at all times. While COVID-19 is new, effectively responding to other infectious diseases is not. We have tested processes and plans in place to respond to situations involving infectious disease year-round. Here is what we are doing to stay ready and effectively respond to COVID-19:
- We continue to work closely with the Haywood County Health & Human Services Agency and follow guidance from the Centers for Disease Control and Prevention (CDC) to ensure that we are prepared with appropriate plans to detect, protect and respond should anyone in our community contract or be exposed to COVID-19.
- We have a robust emergency operations plan in place and are reviewing and proactively completing a number of preparation checklists out of an abundance of caution.
- We have hand hygiene products easily accessible throughout our facility.
- We are screening patients in our emergency department, inpatient units and outpatient clinics based on CDC guidance.
- Staff treating a potential COVID-19 case are provided with all appropriate personal protective equipment (PPE) to help prevent exposure.
- All patients are required to wear masks while in our facilities to prevent exposure to others.
- In the event that we identify a potential COVID-19 case, we will follow all CDC guidelines for placing that individual in isolation for their care and for the protection of other patients, employees and visitors.
What you can do
It’s easy to feel helpless when faced with a barrage of news reports and social media updates regarding COVID-19. The good news is that there are some key steps you can take to help protect you and your loved ones and help prevent the spread of respiratory illnesses, including COVID-19:
- Avoiding close contact with people who are sick
- Avoiding touching your eyes, nose and mouth
- Staying home when you are sick
- Covering your cough or sneeze with a tissue, then throwing the tissue in the trash
- Cleaning and disinfecting frequently touched objects and surfaces, including your phone, computer, remote controls and doorknobs
- Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing
- Using an alcohol-based sanitizer with at least 60% alcohol if soap and water are not readily available (Always wash hands with soap and water if hands are visibly dirty)
- Practicing social distancing behaviors, including working from home, avoiding public gatherings and unnecessary travel, and maintaining a distance of approximately six feet from others when possible.
What to do if you are experiencing symptoms
First and foremost - if you are having a medical emergency, you should call 911 or go directly to the Emergency Room. If possible, notify the dispatch agent that your emergency involves symptoms possibly related to COVID-19.
For non-emergency needs, if you need medical attention due to respiratory illness symptoms (fever, cough, shortness of breath) and plan to visit our hospital, your primary care provider or an urgent clinic, please call ahead before you go and let them know that you are experiencing symptoms that may possibly be related to COVID-19. This will allow providers to properly prepare for your visit and take the necessary precautions to keep others from being infected or exposed.
Please be reassured that our number one priority is the health and well-being of our community – and that includes you. We are prepared to manage an outbreak of respiratory illness, and we encourage you to follow the guidance above and stay tuned to updates from the CDC to help protect you and your loved ones. Keeping our community healthy is a community effort, and we are committed to doing everything we can to keep our community healthy today and for generations to come.
For more information and to stay abreast of the latest updates on COVID-19, you can visit www.cdc.gov.
Haywood Regional Medical Center is taking every precaution to keep our patients and staff safe, and prevent the spread of COVID-19 in our facilities. For this reason, we are requiring that anyone who enters our facility must wear a face mask at all times.
Why wear a mask? Recent studies show that universal masking, in addition to practicing social distancing and proper hand hygiene, can help prevent the spread of infectious diseases like COVID-19, especially in individuals who may not know they are ill. Continuing to require masks in our facilities in addition to encouraging vaccination are our best lines of defense in protecting not only you, but also our healthcare workers and community members.
I believe I have symptoms of COVID-19. What do I do next?
I’m experiencing mild symptoms right now, but I’m worried.
If you are experiencing fever and/or mild symptoms of respiratory illness, you can and should isolate at home during illness. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website (link to: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html)
Should I get tested? Isolating yourself at home and self-monitoring mild symptoms is the best course of action unless you feel you need medical care.
Worsening symptoms – I need to see my provider.
Be alert to any changing symptoms and seek prompt medical attention if your symptoms are getting worse. If you feel you need to visit your healthcare provider, call ahead before you arrive to tell them you’re experiencing symptoms that may be related to COVID-19. This will allow your provider’s office staff to properly prepare for your visit and take the necessary precautions to keep others from being infected or exposed.
Will I be tested? Your provider will make this determination based on your symptoms, and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and North Carolina Department of Health and Human Services guidelines.
Emergent symptoms – I am having difficulty breathing.
If you are experiencing a medical emergency, please call 9-1-1 and notify the dispatch agent that your emergency is related to possible COVID-19 symptoms.
Will I be tested? Your emergency medicine provider will make this determination based on your symptoms and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and North Carolina Department of Health and Human Services guidelines.
- Centers for Disease Control and Prevention
- Show Me the Science: How to Wash Your Hands
- Haywood County Health & Human Services: Public Health Services
- NC Department of Health and Human Services
- Haywood County Emergency Medical Services