Coronavirus (COVID-19) Preparedness Information

Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.


For Patients and Visitors

At Haywood Regional Medical Center, our top priority is safeguarding the health and wellbeing of our patients, providers, employees and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients. As current projections continue to indicate a lower than expected volume of COVID-19 in our region we are easing our visitor policy as follows:

  • Inpatients and Emergency Room patients (see info below) will be limited to one WELL visitor per day, including continued allowance of one support person for obstetric patients. Note that prior set zero visitor restrictions are still in place for those having outpatient procedures, Behavioral Health Unit, Urgent Care and providers/practices.
  • Visiting hours for inpatients will be 10:30 – 4:30 pm unless otherwise specified. Visitors should enter through the main entrance only.
  • All visitors must be 16 years of age or older, will be screened upon entry and will be required to wear a mask or cloth face covering (and should bring their own from home). A dated armband (provided during screening) is also required to be worn at all times while in the facility.
  • Exceptions are made for loved ones who are gravely ill. Visitors with signs/symptoms of respiratory illness will not be permitted to visit under this exception.
  • Visitors/parents/guardians may be allowed when a patient requires mobility assistance, is a pediatric patient, is incapacitated or mentally incompetent.
  • Visitors who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free.
  • Visitors are NOT allowed for patients in isolation.
  • We continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.
  • Please utilize alternative methods of communication, including technology, with patients as much as possible.
  • Emergency Room Visitation: One well visitor is allowed to accompany ER patients; no switching of visitors is allowed once assigned. No visitors for patients in isolation. Screened and approved visitors will be provided a blue bracelet that must be worn while in the facility. Visitors must remain in the room with the patient they are accompanying. All visitors must remain masked at all times. In the event the patient is admitted, the visitor
    will be allowed to go up to the room with patient if during visiting hours. If visitors do not comply with ER rules, they will be asked to leave.

Signage is being posted around the facility notifying visitors and the community of these new restrictions and guidelines.

These increased safety measures do NOT mean that you cannot access the hospital or your providers. Please seek medical care as needed. And if you are concerned you may be experiencing COVID-19 symptoms, call your provider in advance of going to his or her office. Of course, if you are experiencing a medical emergency, call 911 or go to the emergency room.

Haywood Regional Medical Center values the trust our community places in us, and we appreciate your understanding as we shift our visitation policies during this time.


COVID-19: What Haywood Regional Medical is Doing and What You Can Do

It probably feels as if coronavirus – or as it is officially known, COVID-19 – is all anyone is talking about these days. As COVID-19 and other respiratory illnesses like the seasonal flu continue to spread across the U.S., you also may feel a certain level of concern over how this disease could affect you or your loved ones, or if your local healthcare provider is prepared to respond to any local cases that may arise. That’s certainly understandable and natural. We want to provide you with essential information outlining what we are doing to stay prepared and offer you guidance on what you can do to help protect yourself, your family and our community.

What we are doing

Haywood Regional Medical Center is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors at all times. While COVID-19 is new, effectively responding to other infectious diseases is not. We have tested processes and plans in place to respond to situations involving infectious disease year-round. Here is what we are doing to stay ready and effectively respond to COVID-19:

  • We continue to work closely with the Haywood County Health & Human Services Agency and follow guidance from the Centers for Disease Control and Prevention (CDC) to ensure that we are prepared with appropriate plans to detect, protect and respond should anyone in our community contract or be exposed to COVID-19.
  • We have a robust emergency operations plan in place and are reviewing and proactively completing a number of preparation checklists out of an abundance of caution.
  • We have hand hygiene products easily accessible throughout our facility.
  • We are screening patients in our emergency department, inpatient units and outpatient clinics based on CDC guidance.
  • Staff treating a potential COVID-19 case are provided with all appropriate personal protective equipment (PPE) to help prevent exposure.
  • Patients with respiratory or COVID-19-related symptoms are immediately provided masks to wear to help prevent exposure to others.
  • In the event that we identify a potential COVID-19 case, we will follow all CDC guidelines for placing that individual in isolation for their care and for the protection of other patients, employees and visitors.

What you can do

It’s easy to feel helpless when faced with a barrage of news reports and social media updates regarding COVID-19. The good news is that there are some key steps you can take to help protect you and your loved ones and help prevent the spread of respiratory illnesses, including COVID-19:

  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose and mouth
  • Staying home when you are sick
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash
  • Cleaning and disinfecting frequently touched objects and surfaces, including your phone, computer, remote controls and doorknobs
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing
  • Using an alcohol-based sanitizer with at least 60% alcohol if soap and water are not readily available (Always wash hands with soap and water if hands are visibly dirty)
  • Practicing social distancing behaviors, including working from home, avoiding public gatherings and unnecessary travel, and maintaining a distance of approximately six feet from others when possible.

What to do if you are experiencing symptoms

First and foremost - if you are having a medical emergency, you should call 911 or go directly to the Emergency Room. If possible, notify the dispatch agent that your emergency involves symptoms possibly related to COVID-19. 

For non-emergency needs, if you need medical attention due to respiratory illness symptoms (fever, cough, shortness of breath) and plan to visit our hospital, your primary care provider or an urgent clinic, please call ahead before you go and let them know that you are experiencing symptoms that may possibly be related to COVID-19. This will allow providers to properly prepare for your visit and take the necessary precautions to keep others from being infected or exposed.

Please be reassured that our number one priority is the health and well-being of our community – and that includes you. We are prepared to manage an outbreak of respiratory illness, and we encourage you to follow the guidance above and stay tuned to updates from the CDC to help protect you and your loved ones. Keeping our community healthy is a community effort, and we are committed to doing everything we can to keep our community healthy today and for generations to come.

For more information and to stay abreast of the latest updates on COVID-19, you can visit www.cdc.gov.


Mask Guidelines

Haywood Regional Medical Center is taking every precaution to keep our patients and staff safe, and prevent the spread of COVID-19 in our facilities. For this reason, we are following the CDC recommendation that anyone who enters our facility must wear a face mask at all times.

Visitors are encouraged to bring their own mask from home to help conserve hospital supplies for patients and staff.

Why wear a mask? Recent studies show that universal masking, in addition to practicing social distancing and proper hand hygiene, can help prevent the spread of infectious diseases like COVID-19, especially in individuals who may not know they are ill. And until there is a vaccine, these measures are our best line of defense in protecting not only you, but also our healthcare workers and community members.

Please be smart and do your part. Wear a mask! We all have a responsibility to protect one another against the spread of COVID-19 and make our communities healthier. For more information from the CDC on face coverings and how to make your own, click here.

HRMC is accepting donations of homemade cloth masks. For more information, click here.  


Testing FAQ

How do I get tested for COVID-19?

At this time, tests for COVID-19 require a provider order. Visiting a provider does not necessarily mean you need testing or that you will receive testing. Your provider will work with Haywood County Health and Human Services Agency to follow all appropriate guidelines from the Centers for Disease Control and Prevention (CDC) and North Carolina Department of Health and Human Services to determine if testing is recommended based on your symptoms and recent travel history.

What are the qualifications for being tested for COVID-19?

Someone may be a candidate for testing if he or she has:

  1. A fever and cough or shortness of breath AND has been in close contact with a laboratory-confirmed COVID-19 case; or
  2. A fever and cough or shortness of breath and a history of travel from affected geographic areas; or
  3. A fever and cough or shortness of breath requiring hospitalization with no other source of infection.

Can I pick up or buy a test kit for COVID-19?

No. At this time, tests for COVID-19 require a provider order and are not commercially available to the public.

What do I do if I’ve been exposed to someone with a confirmed case of COVID-19? I want to be tested.

If you have been exposed to someone with a confirmed case of COVID-19, you should self-monitor for fever or symptoms of respiratory illness for 14 days. If you begin to experience fever or symptoms of respiratory illness, and they are mild enough that you can manage them at home, you should remain at home in isolation. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website (link to: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html)

If you are not experiencing symptoms, or you are experiencing mild symptoms you can manage at home in isolation, you do not need to seek medical care or testing.

I believe I have symptoms of COVID-19. What do I do next?

Symptoms of COVID-19 Sheet

I’m experiencing mild symptoms right now, but I’m worried.

If you are experiencing fever and/or mild symptoms of respiratory illness, you can and should isolate at home during illness. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website (link to: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html)

Should I get tested? Isolating yourself at home and self-monitoring mild symptoms is the best course of action unless you feel you need medical care.

Worsening symptoms – I need to see my provider.

Be alert to any changing symptoms and seek prompt medical attention if your symptoms are getting worse. If you feel you need to visit your healthcare provider, call ahead before you arrive to tell them you’re experiencing symptoms that may be related to COVID-19. This will allow your provider’s office staff to properly prepare for your visit and take the necessary precautions to keep others from being infected or exposed.

Will I be tested? Your provider will make this determination based on your symptoms, and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and North Carolina Department of Health and Human Services guidelines.

Emergent symptoms – I am having difficulty breathing.

If you are experiencing a medical emergency, please call 9-1-1 and notify the dispatch agent that your emergency is related to possible COVID-19 symptoms.

Will I be tested? Your emergency medicine provider will make this determination based on your symptoms and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and North Carolina Department of Health and Human Services guidelines.


Quick Links: 

Articles: