Behavioral Health Services FAQs
- What is the average length of stay?
While the average length of stay for each individual varies, the BHU is committed to both acute stabilization of symptoms and setting individuals up for long term physical, emotional, and psychological wellness. Most individuals do not stay more than 10 days.
- What is the visitation/phone policy?
Visitors who are 18 years of age and older may visit. There are specific days and times for visitation. Please call 828-452-8651 for information or visit our website, myhaywoodregional.com. We ask that due to limited visitation time and space, that only immediate family, clergy, and significant support people visit.
Phone calls: There is access to a community phone during free times at no cost.
- Do you take insurance?
We accept all insurance plans. We will file all claims with your insurance company. The amount paid by your insurance will depend on who your insurance company is and your in and out-of-network coverage benefits. Individuals with Medicaid and Medicare or state funding through Vaya Health are also accepted.
- What payment options are accepted?
Cash, check, major credit cards (Visa, MasterCard, American Express).
- How will the BHU ensure my safety?
Physical and emotional safety are our number one priority. We provide an environment that is engineered for maximum safety. We maintain 24-hour observations/support with the appropriate interventions.
- Are private rooms available?
Each individual enjoys a private room with a private bathroom.
- What can a patient bring with them to treatment?
Haywood will provide toiletries, meals, snacks and drinks. Patient’s names will be labeled on the inside of all clothing and laundered by staff. Patients may bring with them:
- Three (3) sets of clothing
- Robe (no belt) and slippers
- Sweater or light jacket (No drawstring)
- Under garments (adult pull ups are provided)
- Comfortable pair of shoes (no laces)
- Reading material (soft cover, no staples)
- Which items are NOT allowed in the unit?
- Cell phones
- Hair dryers, curling irons, etc.
- Shoelaces, belts, suspenders or drawstrings
- Cologne, perfume or shaving cream
- Safety pins, tweezers or scissors
- Electronics (laptops, kindles, radios, cameras, etc…)
- Weapons or sharp objects
- We encourage patients to not bring valuables. If this is not possible, valuables will be locked in a safe until discharge.
- Are you an accredited hospital?
Yes. Haywood Regional Medical Center has full Joint Commission and CMS Accreditation.
- Where can I find a list of standard charges?
A link to a list of the standard charges for items and services provided by the hospital as required by Section 2718 (e) of the Public Health Service Act is available below. This list represents gross charges for individual services and does not reflect personalized estimates of hospital charges that may be applicable based on insurance discounts nor is it indicative of a patient’s out of pocket cost. In addition, several factors may affect pricing, including, but not limited to the time of selection, additional expenses such as laboratory or professional fees, and additional services that depend on an individual’s specific health condition. The information is not intended to be legal, health, medical or professional advice but merely conveys general information.